Downloads, getting started, common questions and after-sales help. If you can’t find an answer, contact us.
Get to know everything in the box, put on the electrode cap and make sure every electrode has good contact.
Tutorial video in productionOpen the app, connect the device and see your first brain waveform. Close your eyes and watch the alpha rhythm rise.
Tutorial video in productionRecord → test → enable: build a “close your eyes to switch on the lamp” task and connect it to your device.
Tutorial video in productionOrders ship in order of payment. The first 1,000 ship in about 15 days, numbers 1,001–3,000 in about 20–30 days, and later orders in about 30–50 days. Your place in the queue and the estimate are always on your order page, and you get a text message when it ships.
Yes. Before shipping, request a refund on your order page and you get the full amount back.
One year from delivery. A quality fault in the first three months gets a replacement; from month three to twelve we repair it.
A Windows computer for now; the device connects over Wi-Fi. A macOS version is planned.
No. The app has no account and no cloud. Your brain data stays on your computer, and everything works offline.
No. OpenCiv BCI-001 is for learning, exploration and research, not for any diagnosis or treatment.
Look up order status, queue number and delivery with your order number and phone number (in Chinese).
Order lookup →Device faults, connection problems and questions about use.
Contact details coming soonPress, creators and partners can get in touch here.
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